Review your course with confidence

Operator

Course access is provided by Digital Literacy AI Coach, a SentinelAI LLC platform. Stripe processes card payments on behalf of the service.

Individual course purchases

You may request a refund within seven calendar days after purchase when less than 20% of the course’s required learning activities have been completed and no course certificate has been issued.

When a refund may not be available

A refund may be declined after the request period, after substantial course use, after a certificate has been issued, or when platform access was suspended for misuse. These limits do not reduce rights that cannot legally be waived.

Duplicate charges and technical failures

Duplicate charges, incorrect amounts, or confirmed platform failures that prevented access will be investigated and corrected. Contact support before filing a payment dispute so the enrollment and payment record can be reviewed promptly.

How to request a refund

Email support@digitliteracy.com from the address used for enrollment. Include the learner name, course title, purchase date, and reason for the request. Never send a card number, password, or security code. The support goal is an initial response within two business days.

Processing

Approved refunds are returned through the original payment method. The payment provider and financial institution control when the credit appears.