PC Hardware & IT Support · HARD-101

PC Hardware Installation, Troubleshooting, Maintenance & Support

Twelve supervised modules and an integrated capstone. Pilot delivery uses approved training equipment or simulation, model-specific service instructions, documented backup and rollback, instructor-reviewed evidence, and safety-critical pass criteria.

LEVELBeginner to intermediate

LESSON TIMESelf-paced

FORMAT12 self-paced modules

PATHWAYOptional elective

Allow time for supervised labs, workbook projects, and the final capstone.

Check if it fits you See the full syllabus

IS THIS COURSE FOR YOU?

What to expect from PC Hardware Installation, Troubleshooting, Maintenance & Support

Aspiring PC support technicians and practical learners with access to an approved lab or simulation.

What you will learn

Identify PC components and explain their roles
Install and configure hardware using safe procedures
Diagnose common faults with documented evidence

LESSON OUTLINE SAMPLE

Module 1: Introduction to Computers

Module 1 lab boundary: inspect only a device you own or have permission to use. Record specifications without exposing account names or private files. Course: PC Hardware Installation, Troubleshooting, Maintenance & Support Week 1

This sample shows the lesson goals and selected takeaways. Enroll to access the complete lesson notes, activities, and assignments.

What this lesson covers

Apply the skills in Module 1: Introduction to Computers safely on approved training equipment or simulation.

COMPLETE SYLLABUS

12 modules, each with study notes and practice

12 follow-up assignments · 24 assessments

Module 1: Introduction to ComputersRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

Module 2: PC Components and FunctionsRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

Module 3: Computer Assembly and InstallationRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

Module 4: BIOS, UEFI Configuration and System Firmware ManagementRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

Module 5: Operating System Installation, Configuration and Device Driver ManagementRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

Module 6: Storage Technologies, Data Management, Backup and RecoveryRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

Module 7: Laptop service and repairRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

Module 8: Printers and peripheral devicesRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

Module 9: PC troubleshooting and diagnosticsRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

Module 10: Networking essentials for techniciansRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

Module 11: Cybersecurity for computer techniciansRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

Module 12: AI assisted hardware supportRead the module notes, complete the supervised practice, and submit workbook evidence for instructor review.

Notes + practice

FINAL COURSE PROJECT

Final integrated hardware support capstone

A privacy-safe service report with intake, diagnostics, authorized corrections, sample restore, verification, and handoff.

Approximately 3 hours · Instructor reviewed

How success is evaluated

At least 70% overall
Satisfactory capstone
Pass every safety-critical criterion

GRADING AND CERTIFICATE POLICY

Progress by demonstrating mastery

This course is completed through verified evidence of learning—not by averaging every activity into a traditional grade. You can use feedback, revise your work, and resubmit when an instructor requests changes.

Complete the lessonsFinish the required lessons and applied practice in the published course release.
Pass knowledge checksMeet each assessment’s published passing score. Attempt limits and retry guidance are shown before starting.
Demonstrate practical skillsSubmit required assignments using safe, non-confidential evidence and receive instructor approval.
Pass the final projectComplete the course-specific project and satisfy its published marking rubric. Revise and resubmit when requested.
Unlock the certificateThe certificate becomes eligible only after every required lesson, assessment, assignment approval, and final-project requirement is verified.

How grading decisions are made

Courses use mastery-based completion rather than an averaged GPA or assignment-category percentage.
Practice activities help learners improve and do not reduce a course grade.
The rubric displayed with the active assignment in My Learning is authoritative.
Accuracy, safety, privacy, accessibility, or ethical failures may require revision even when other work is strong.
Instructor feedback and earlier submissions remain visible when work is revised and resubmitted.

Published assessment requirements: Module 1 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 1 knowledge test: 70% passing score, up to 3 attempts · Module 10 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 10 knowledge test: 70% passing score, up to 3 attempts · Module 11 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 11 knowledge test: 70% passing score, up to 3 attempts · Module 12 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 12 knowledge test: 70% passing score, up to 3 attempts · Module 2 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 2 knowledge test: 70% passing score, up to 3 attempts · Module 3 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 3 knowledge test: 70% passing score, up to 3 attempts · Module 4 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 4 knowledge test: 70% passing score, up to 3 attempts · Module 5 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 5 knowledge test: 70% passing score, up to 3 attempts · Module 6 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 6 knowledge test: 70% passing score, up to 3 attempts · Module 7 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 7 knowledge test: 70% passing score, up to 3 attempts · Module 8 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 8 knowledge test: 70% passing score, up to 3 attempts · Module 9 practical project: 70% passing score, up to 5 attempts, with instructor review · Module 9 knowledge test: 70% passing score, up to 3 attempts

Ready to begin?

Study at your pace and keep access to your learning record and feedback.